FAQs

To create a wholesale account, simply request a login through our website or contact our team directly. Once your request is received, we will review your information and provide access to our wholesale ordering portal.

No. Raj Urns has no minimum order requirements, making it easy to order exactly what you need, whether it is one urn or a larger wholesale order.

Yes. Raj Urns pricing is wholesale pricing for approved funeral homes, distributors, and other qualified wholesale buyers.

Once your wholesale account is approved, you will have access to our available products and wholesale pricing. Our goal is to provide competitive pricing, dependable inventory, and quality urns that allow our customers to serve families while maintaining healthy margins.

No. Raj Urns is a wholesale supplier and does not sell directly to the public. We work with funeral homes, distributors, and approved wholesale buyers.

If a family or individual contacts us directly, we are happy to help direct them to an authorized funeral home, distributor, or retail partner who can assist with their purchase.

We accept all major credit cards, ACH payments, and wire transfers. For established wholesale customers, we may also offer payment terms based on order history, account standing, and the overall customer relationship.

We offer a 60-day return policy on eligible items. If you need to return a product, please contact our team within 60 days of receiving your order so we can review the request and provide return instructions.

Returned items should be unused, in original condition, and packaged securely to prevent damage in transit. Once the return is received and inspected, we will process the return according to the condition of the item and the original order details.

Yes, but please contact us as soon as possible. Most in-stock orders are packaged the same day, so the window to make changes or cancel an order can be limited.

If your order has not yet been packed or dispatched, we will do our best to update or cancel it before it ships.

Yes. Local pickup may be available for approved orders. Please contact us ahead of time so our warehouse team knows the order is for pickup and can have it prepared for you.

Yes. Volume discounts may be available for larger wholesale orders, typically starting around $5,000 or more.

Discounts can vary based on the items ordered, total order value, inventory availability, and the customer relationship. If you are planning a larger stocking order or recurring wholesale purchase, please contact our team, and we will be happy to review available pricing options for your account.

Raj Urns focuses on quality, consistency, and value for wholesale buyers. Our urns are carefully selected for their craftsmanship, finish, durability, and presentation, giving funeral homes and distributors products they can offer to families with confidence.

Many of our urns are handcrafted using premium materials such as brass, aluminum, wood, and mother of pearl inlay. We pay close attention to details like weight, finish quality, threading, lid fit, protective packaging, and overall appearance, so each piece feels appropriate for a meaningful memorial.

We also keep the ordering process simple with dependable inventory, responsive customer service, competitive wholesale pricing, and fast fulfillment on standard in-stock items. Our goal is to provide urns that are beautiful, reliable, and easy for your business to reorder when families need them.

Yes. We typically maintain healthy stock levels on our most popular urns and standard wholesale items. If an item is out of stock, it will be listed on our website so customers can see availability before placing an order.

We also send weekly inventory updates that include items that are currently out of stock, items that are back in stock, and any important product availability updates.

While we work hard to keep inventory consistent, certain items may occasionally be delayed due to supply chain disruptions, material shortages, shipping delays, or events such as COVID-related production impacts. If you have questions about availability or need help choosing an alternative item, our team will be happy to assist.

Yes. Engraving is available on select customizable items. Please visit our Customizable Items collection for more details about which products can be personalized and what engraving options are available.

Standard in-stock items ship the same day when orders are received before 1 PM MST on business days. Orders received after the cutoff time, on weekends, or on holidays will typically ship the next business day.

Custom engraved items usually ship within 2–4 business days, depending on the item, order details, and current production volume.

Orders over $750 qualify for complimentary ground shipping. Once your order ships, tracking information will be provided so you can monitor delivery.

Yes. Once your order has been packaged and picked up by the carrier, tracking information will be sent by email if you are opted in to receive shipment notifications.

Damage during shipping is rare, but if it does happen, we will work with you to resolve the issue as quickly as possible.

Please contact our team as soon as the damage is discovered and include your order number along with photos of the damaged item and packaging. These photos help us properly document the issue and hold the carrier accountable.

Once reviewed, we will help arrange a replacement order to be sent out as soon as possible. Our goal is to make the process simple and ensure you have the product you need without unnecessary delays.

Yes. International shipping may be available, but shipping rates need to be manually calculated based on the destination, order size, weight, and shipping method.

Please contact our team for a custom shipping quote before placing your order. We will review the details and provide available shipping options and costs.

You can track your order by logging into your account and viewing your recent orders. Once your order has shipped, available tracking information will be shown with the order details.

If you opted in to shipment notifications, you may also receive tracking information by email after the order has been packaged and picked up by the carrier.

If you have trouble locating your tracking information, please contact our team and we will be happy to help.